Frequently Asked Questions

FAQs

  1. What is E-DESIGN?

E-DESIGN is an Interior Decorating/Design Service done 100% online, from the comfort of your own home. It is a collaboration between you, the CLIENT and your DESIGNER that provides a swift and effortless design process that’s both convenient and affordable for you, the client. You receive all the essentials for you to resolve the design plan including furniture arrangement and selections, home decor, paint colors and more (depends on package). The best part of E-DESIGN is that you own the timeline to implement it. You can purchase one item at a time or all of it, whenever you want, at any time. Your DESIGNER provides you a shopping list with purchasing information. You can use this list to buy or use it as a guide for your decision-making process. With the ease of E-DESIGN, it’s a no brainer for you to get the design of your dreams minus the pricey designer fees.

General Terms & Conditions for E-DESIGN Services:

  • E-DESIGN is an online decorating consultation service only.  All recommendations are deemed as suggestions to improve the look and functionality of your space and not intended for construction purposes.
  • You, the CLIENT agrees to provide full information concerning your requests for the Project.
  • E-DESIGN Clients agrees to correspond exclusively through online communication.
  • Grace Your Dwelling Place, LLC is not responsible for the means, methods or procedures of construction, fabrication, delivery & installation, or safety precautions in connection with the E-DESIGN project; for the acts, errors or omissions of the general contractor or any subcontractor, supplier, or other person performing the work on the E- Design project; or, for any failure of them to meet any schedules or completion dates.
  • Grace Your Dwelling Place, LLC is not responsible for managing repairs, replacement or freight claims for purchases made as part of recommendations for the E-DESIGN project.
  • Please see sample AGREEMENT that’s required with payment to begin your PROJECT.
  1. How can you design my space without seeing it or meeting with you in person?

The advances of technology have made it possible for interior designers to work with clients online.  Times have changed and so has the way interior design is performed and presented.  For Grace Your Dwelling Place, LLC to accurately understand your budget, space needs and the look/feel you desire to achieve, we ask that you complete a client questionnaire, provide us a rough sketch of the room with measurements and photos of your room.  We also welcome any inspiration photos you’ve collected.  The more info you provide the better we can get to know you and your style preferences.

  1. How long will it take to get my room E-DESIGN?

Upon our receipt of all required items submitted by you for your project (questionnaire, payment, room sizes, photos) you will receive your E-DESIGN Presentation Package via email within approximately 3 -14 days. Your digital design boards are emailed to you with an interactive link for your design plan and ongoing communications; with final approval of your design, you will then receive a downloadable and printable PDF file.

  1. Can some of my existing furniture and other items be included in the design plan?

Absolutely! My sincere desire with my hallmark approach of providing personalized and affordable interior makeovers is to include your personal possessions and heirlooms. If you have a favorite piece of furniture, accessory, or collection, please let me know when filling out your questionnaire. That way we can assure your items stay in the design plan and the design is coordinated around those treasures. For items that you’d like to include, please send individual photographs of each piece. For your design presentation, I may “shop” for similar items, if necessary, for illustration purposes in your plan.

  1. Do you keep my budget in mind when making selections?

You betcha! We can work with just about any budget. That said, our ability to create a dramatic transformation is determined by how much you’ve set aside for the project.  No matter your budget, your plan may include items such as a new rug, furniture, lighting, window treatments and/or wall décor for your consideration.

  1. How do I purchase recommended selections?

Click on the purple “Shop It” cart button associated with the item you wish to purchase on your project shopping list. You will be connected directly to the vendor to make your purchase. Please review it carefully as there could be automatic default size and/or color options out of our control that are NOT what we specify. Because you are purchasing directly from the retailer, we are unable to monitor their stock. Some stores offer a notification if new stock becomes available so please check their site for additional information.

Affiliate Disclaimer: Your Designer may also have affiliate associations for purchasing products, in which case the Designer will make a small percentage commission, at no additional cost to you.

  1. What if items on my shopping list are unavailable…what do I do?

If an item is discontinued or out-of-stock, you can always shop for a similar item. We recommend that you make your decisions and purchases as soon as possible. The world of e-commerce is a rapidly changing one, and there is no guarantee that the item specified today will be available three days or three months from now.

If you are unable to locate a similar item yourself, you may request a re-select as part of your revision or follow up question and a new product will be selected for you. Within each Package there are revision/question limits; you may purchase credits ala carte….or you can learn how to earn credits by emailing me.

  1. Will you make changes to my plan if I don’t like something you’ve selected?

If we’re not jiving on an item or three before your final design approval, please send me your thoughts within your package platform communication link. All items and products included in your package are there for your approval prior to purchasing them yourself. The decision is always yours. You have three (3) days to request a revision. If you have concerns about an item, please address them right away for revisions. We encourage open and honest communication and appreciate your cooperation.

  1. Once I have my plan, can I ask follow-up questions?

After you receive your final E-DESIGN Presentation Package, (per your package plan with the designated number of re-selections in the package), our obligations to one another for that phase of your project are fulfilled.  However, if you do have additional questions and/or revisions, we can consult with you if you purchase and/or earn additional credits.

  • Each package offers a specific number of revisions and follow up questions so please see your package description. Any revisions beyond the allotted number must be purchased separately. A la carte items do not include any revisions or follow up questions and must be purchased or earned separately.
  1. Do you offer any other services besides the “E-DESIGN Room Packages”?

Yes! Please see our a la carte menu for more information. We offer help with selecting paint colors, curb appeal, DIY consultations, window treatments and other custom design dilemmas at the rate of $75/hour.

  1. What are your design credentials?

I attended the Art Institute of Ft. Lauderdale, and later received Certification from the New York City based Sheffield School of Interior Design which launched my full-service design biz. I’ve attended numerous national conventions and seminars to obtain countless CEU’s and certifications. I have earned The Executive Certificate in Home Modification from the University of Southern California. Along the way I’ve also obtained accreditation from the Interior Arrangement and Design Association (IADA) as well as the Accredited Staging Professional (ASP®) designation which is exclusive to Realtors®. Oh yeh, I also happen to have an Associates Degree in Computer Programming and obtained the Realtors® e-Pro designation…so I know my way around online technology. And do I dare say, 30+ years of design experience!

  1. What distinguishes you from other designers?

Oh my…everyone is unique, but I am distinctly capable to help you with your design projects in so many ways – primarily because of my hands-on experience and my education background (see my design credentials answer). Like a “rolling stone”, gathering no moss, with multiple household moves under my belt (see About Grace) and years of real estate experience I can envision the potential of any property or room at a glance (that! saves time and money). Having grown up in a pioneer-spirited family business of residential house construction and implementing investment property renovations as well as new home builds and remodels I do know my way around design dilemmas. Integrating “inherited” furnishings, flea market finds, and travel treasures into my homes and those of many others I have a good grip on eclectic design. I’m sure I can help with yours!

  1. What is your design style?

I’m not partial to any one design style (although contemporary and country are my least favorites), I take pride in being able to deliver any style. The architectural style of your house says a lot about your preferred personal home style and guides our direction with the style that’s best suited for you. I believe it’s best to follow the architecture flow rather than fight it! With the timeless tenets of functional design, your home can evolve with you through color and accessory renewal.

  1. How are payments made?

Payment in full is required along with our mutually signed Letter of Agreement to initiate your E-DESIGN Package project. Payments can be made and processed in two ways:

  • All major credit cards are accepted via the secure stripe® platform.
  • ACH Bank Transfer via stripe®

Ala carte items must be paid in full at time of purchase.